As an author of human resource books, discovering the factors that create trust at work has always interested me. Consultant Cynthia Olmstead recently identified four attributes of trust (ABCD):
- Able - competent in important tasks, solves problems, gets results, helps others accomplish goals
- Believable - acts with integrity, honest, sincere, respectful, admits mistakes, keeps confidences
- Connected - cares about others, asks for input, shows empathy, listens, recognizes effort
- Dependable - is reliable, organized, follows through, responsive to requests, – walks his/her talk).
As we all know, trust is earned. Olmstead has designed a tool for self-evaluation that may also be used by others in your team to evaluate their level of trust for you. Check out the tool at: How Trustworthy Are You?
Read the entire Fast Company article on my Facebook Page Silver Creek Press on Facebook.
Paula J. MacLean is a best-selling author of 5 books on human resources. Visit her website at www.silvercreekpress.ca and visit Silver Creek Press on Facebook for great daily posts for managers, supervisors, executive directors and volunteer board members.
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