Tips for Surveying Staff Satisfaction – Part 2

Conducting regular (annual is recommended) surveys of employee satisfaction is a recommended “best practice” in nonprofit organizations. When did your agency conduct its last survey? Is it time for another one?
Tip # 4 Your survey should include 50 to 75 questions. This creates sufficient detail to make your data meaningful and useful. A 50 item survey will take about 15 to 20 minutes to complete.
Tip # 5 Use words that personalize your questions. For example, “When a problem arises in my team it is usually resolved successfully.” Or, “I have access to my supervisor when I need her/him.” Or, “The constructive feedback I receive helps me do my job better.”
Tip # 6 Use a consistent response scale. Four or five point scales are most popular. A four point scale (1 = strongly disagree to 4 = strongly agree) has no neutral response. A five point scale (3= Neutral) allows people who are not sure some middle ground.
Tip # 7 When sorting through the hundreds of possible questions to include in your survey, ask yourselves one simple question: “If we have the answer to this question, how will we use the information (data) to help us improve?” Curiosity kills the cat … and surveys that are cluttered with questions that are meaningless are a waste of time. Remember the old phrase, “Garbage in = garbage out!”
Contact Paula at [email protected] for more information on how we can help you with your next Employee Satisfaction Survey!
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